Customer Service

At NicoleIKanvas.com we want to ensure that our customers have a satisfactory shopping experience. Our purpose is to serve you the customer and fulfill all of your shopping needs. Our mission is to provide you with home decorations that not only make your home look good but make you feel good as well. If any problem arises with any item sold, fulfilled, and shipped by NicoleKanvas.com we will take full responsibility and issue a refund or replacement to correct all fault with discrepancies with an order.  

 

Return Policy

Nicole Kanvas Return Policy: NicoleKanvas.com will not be accepting any returns at this time. Exchanges only. All candles, candle warmers, and candle accessories are final sale. If an item is received broken or damaged, you can always request a replacement free of charge, or you will be issued a refund for the item to the original form of payment. 

 

Shipping

Shipping rates within the U.S. will be calculated at checkout. Primary carriers are the USPS, and UPS. Orders will usually be shipped within 3-5 business days. During warm weather orders will now only be shipped during weekdays to prevent candles from melting. If there are any concerns pertaining to shipping please feel free to email me anytime at info@NicoleKanvas.com

Special Order Policy

Payment is due within 2 days of invoice being issued. Production begins when invoice is paid. Cure time for candles and wax melts are at least 15 days. An example of the product requested will be sent prior to completing production for approval. A full refund is issued only if client is not satisfied with the sample made for the product and changes their mind before full production has begun. Once client agrees to the sample, no refunds will be issued after full production unless product is damaged by carrier during mall delivery. In special instances such as items becoming damaged during the delivery by mail carrier Nicole Kanvas will issue a partial refund.

Contact

You can call (332) 334 - 6767  during business hours 9:00 am - 6:00 pm Eastern time. You can also contact customer service through email anytime at info@NicoleKanvas.com

Privacy Policy

At Nicole Kanvas LLC we value you, and we strive for transparency in our interactions with you. We seek to make your online experiences satisfying and efficient. The information we obtain from or about you, whether directly or indirectly, helps us understand you better and improve your shopping and other experiences with us. Primarily, our main goal is to obtain and maintain your trust, including addressing any inquiries or concerns you may have about the privacy and safety of your personal information when it is in our hands.

Disclaimer

Nicole Kanvas L.L.C. is not responsible for errors, omissions, or the results contained from the use of the products and or information. All information on this site is provided "as is" with no guarantee of completeness, accuracy, timeliness, or the results obtained from the use of this information or products without warranty of any kind expressed or implied including but not limited to warranties of performance, merchantability, and fitness for a particular purpose. In no event will Nicole Kanvas L.L.C. it's related partnerships or corporations, or the partners, agents, or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information and products on this site or for any consequential special or similar damages even if advised of the possibility of damages.

The material and information contained on this website is for general information purposes only. You should not rely upon the material or information on the website as basis for making any business, legal, or any other decisions. Nicole Kanvas L.L.C. makes no representations or warranties of any kind expressed or implied about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such materials therefore will be strictly at your own risk.

 

This website many contain copyrighted material, the use of which may not have been specifically authorized by the owner. This material is available in an effort to illustrate, explain, and educate on topics relevant to lifestyle, housekeeping, home décor, and home accessories.